Refund policy

Last updated: 22 June 2026

This page explains the quality standards, warranty, and returns policy that apply to products purchased from NovaVik Global FZ-LLC.

Quality and Compatibility

All our replacement parts are manufactured and tested in accordance with recognised quality assurance standards. We warrant that the parts we supply are compatible and interchangeable with the corresponding original equipment component, with critical dimensions and tolerances in line with original equipment specifications, and are intended to perform equally to or better than the equivalent original part when operated under the same working and environmental conditions.

Warranty

We warrant that our spare parts are free from defects in material and workmanship. No other warranty, express or implied, is given. This warranty is effective for a period of 60 days from the date of purchase.

The warranty is valid only if the claimed defective product is received by us, with transportation and other charges prepaid by the customer, within the warranty period and accompanied by our written authorisation.

What the Warranty Does Not Cover

This warranty does not apply to:

  • Normal wear parts and consumables.
  • Any product that has been altered, modified, or repaired by anyone other than as authorised by us.
  • Damage caused by misuse, mishandling, negligence, abnormal use, or insufficient care.
  • Damage resulting from accident, collision, or improper installation.
  • Any product not operated or maintained in accordance with the correct maintenance and installation procedures.

Exclusive Remedy

For a valid warranty claim, your sole and exclusive remedy is, at our discretion, the repair, modification, or replacement of the non-conforming product. We shall not in any event be liable for any special, indirect, or consequential damages. No product may be returned without our prior written authorisation.

Returns

We do not offer returns. All sales are final. We do not accept returns or provide refunds or exchanges for change of mind, incorrect ordering, or incorrect part selection by the customer. Please confirm your compressor model and part numbers carefully before placing an order — we are happy to help you verify the correct part before you buy. The only exception is a valid warranty claim handled under the warranty terms above.

How to Make a Warranty Claim

To start a warranty claim, contact us at sales@novavik.com with your order details and a description of the defect. Do not ship any item back to us until you have received written authorisation. Claims must be made within the 60-day warranty period.

Contact Us

For warranty questions or part verification, email us at sales@novavik.com.